LycaMobile recrute


Customer Service Advisor

Reporting to: Customer Services Manager


The Role

Working within busy professional Telecoms based call centre, focusing on quality of service and ensuring all customer queries are resolved in a timely manner. Opportunities to gain extensive experience in supporting multinational Lycamobile Products and Services all over the world.


Responsibilities:

· Answer incoming calls from Lycamobile customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.

· To escalate issues to concerned internal departments or team leaders as and when required

· Ensure adherence to product scripting in all customer communications.

· To attend and respond to customer e-mails and written request when required.

· Fault resolution and raising tickets to respective departments

· Ensure quality of data capture from customers.

· Support all departments with any other business specific tasks.

· Flexibility with shift patterns is required to ensure support across operational hours – between 8am to 8pm.


Person Specification

· Must be fluent to a native standard in : Arabic, French and English

· Maintain reports within MS Excel and Word. (Must be I.T. literate)

· Strong communication skills required, face to face and over the telephone

· Must be flexible and adaptable to changes in working requirements.

· Ability to deal with pressurised situations calmly and efficiently

· Possess empowerment to make decisions to resolve any customer situation effectively

· Previous industry knowledge or work experience in the contact centre industry would be an added advantage.


Working requirements

· Flexibility with shift patterns is required to ensure support across operational hours

· Rolling shift patterns are Monday to Sunday 8am-8pm(40 hrs./week)

· Start date – immediate


Disponibilité:

 Plein temps

Salaire: 700,0 — 800,0 (Mois)

Métiers: Télé-Acteur – Télé-Conseiller – Télé-Opérateur

Langues: Arabe – Français – Anglais

Étude: Bac

Expérience: Entre 1 et 2 ans


Pour Postuler

Envoyer votre Cv à 

[email protected]

Ville : 

El Kram

Nom / Entreprise : 

LycaMobile Tunisie

Email :

 [email protected]

Adresse : 

El Kram

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