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Think Tank recrute IT Help Desk Technician



think tank – our name reflects our mindset and lays the foundation for our daily work. We are creative, curious, empathetic, open, and courageous. We have been accompanying our customers on their path of change for 20 years and always act prudently and reliably using modern methods and tools. From the idea to the finished product, we develop customized software and apps. We rely on new technologies as well as UI / UX standards for the development of platforms, desktop apps, and mobile apps.

We are looking for an « IT Help Desk Technician“

 Essential Responsibilities:

-Install, make changes and repair computer hardware and software

-Provide user technical assistance and perform troubleshooting using different diagnostic techniques

-Diagnose and resolve technical hardware and/or software issues

-Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

-Follow-up with users to ensure issues are resolved

-Provide needed information on IT products or services-Provide feedback on processes and make recommendations on areas to improve-Suggest improvements on procedures

Education:  BTP/BTS

-Experience: Previous working experience as an IT Help Desk Technician is preferred

-Technical skills

-In-depth knowledge of computer systems and mobile devices
-Hands on experience with diagnosing and resolving basic technical issues
-Customer-oriented and patient
-Comfortable working under pressure with tight deadlines.
-Willing to learn new techniques (adaptable and open to new ideas).

-Soft skills:

-Excellent communication/documentation skills
-Ability to work on multiple projects of varying styles.
-Comfortable working under pressure with tight deadlines.
-Willing to learn new techniques (adaptable and open to new ideas).

 -We offer:

-Motivating remuneration.
-Integration into a young and motivated team.

-Flexible working hours
-Career and stability

This is an excellent opportunity to start with one of the fastest-growing IT companies in the country. Our people are our greatest asset!

 Location: Alain Savary, Tunis

 Availability: immediate/ASAP

To apply for this opportunity please send your resume  With the following title in the subject line of your Email IT Help Desk Technician 03.2022

Only the selected candidates will be contacted

 

Posted in Informatique / programmation